TERMS AND CONDITIONS

By visiting and using the information at this site, you agree to the following:

DISCLAIMER
The information contained within this site is provided on the understanding that Veil Cover Cream makes no warranty, guarantee or promise, express or implied, in relation to the content or accuracy of the information and material available via the site.

You agree that Veil Cover Cream will not be liable in any way for any actions taken on the basis of, or errors or omissions in, the information or material accessible via this site. Veil Cover Cream disclaims any and all liability incurred as a result of use or reliance on the information or material accessible via this site.

Veil Cover Cream is not responsible for the content of any website linked to or from this site. Veil Cover Cream expressly disclaims any and all liability and responsibility to any person in respect of the use of material provided on a referenced website.

INTELLECTUAL PROPERTY
Unless otherwise indicated, intellectual property (including copyright) in the material reproduced on this site is owned by Veil Cover Cream. The material may be viewed online by you and may be reproduced in hard copy only for your personal reference. Unless otherwise permitted by law, the material and information on this site may not otherwise be reproduced or displayed and may not be distributed to any person (including distribution by e-mail) or incorporated into any other website.

LINKING POLICY
If you wish to establish a link to Veil Cover Cream’ website, you must seek our prior written consent. If Veil Cover Cream consents to you linking to this site, you agree to link at your own risk. You shall only link in a manner which clearly signifies to end users that they will be moving from your site to this site. Veil Cover Cream will not be liable in any way for any loss or damage caused to you as a result of your link to Veil Cover Cream site. You agree to continually indemnify Veil Cover Cream against any loss, damage or expense suffered by Veil Cover Cream as a result of your linking to the site.

PRIVACY
Veil Cover Cream is firmly committed to protecting the privacy of its users and customers.

If necessary, we may use your Internet protocol address to diagnose technical problems relating to this site. If you provide us with contact details (either through contests, on order forms or by contacting us) we may use those details to send you information about Veil Cover Cream or its products. We will not provide that information to any third parties other than for the sole purpose of running our business.

If you wish to remove your details from our database and not receive any future communications from us, please contact us.

INFORMATION PROVIDED BY YOU
If you provide us with any information relating to, or for use on, this site, you acknowledge that we may use that information in any way and publish it.

GOVERNING LAW
These terms and conditions are governed by the law of Victoria, Australia.

GST
Veil Cover Cream online store purchases exclude GST.

PRICES
All prices are quoted in Australian Dollars (AUD). Prices exclude GST and shipping.
The Veil Cover Cream online store reserves the right to change prices for Products displayed at www.veilcream.com.au at any time.

PAYMENT OPTIONS
To successfully complete your internet order please proceed with payment via PayPal. Note that you do not need to have an account with PayPal to use this service. Contact Head Office directly for details. Please note that your order cannot not be dispatched without payment received in full. Your order will be dispatched on receipt of payment.

NEED TO RETURN AN ITEM
Simply contact our customer service department by phone (1800 245 450) or email info@veilcream.com.au.

All CLAIMS MUST BE REPORTED WITHIN 3 DAYS OF RECEIPT OF SHIPMENT. ALL PACKING MATERIAL MUST BE SAVED.

No refunds, credits or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an Order.

If your product arrives damaged or you find it defective after delivery and a valid claim is received by Customer Service, Veil Cover Cream Australia will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the 3 day period Veil Cover Cream, customer service management will consider each claim on a case by case basis.

If a claim is made outside of the 3 day window, you may be required to return the Product to us at your expense, within 10 working days from when the arrangement is made. All Products must be packed in the original packaging including any accessories and documentation that was shipped with the Product.

Organising the Return of Products

When a Replacement Product is arranged:

  • A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.
  • The delivery time for the replacement Product will be the same as stated for the original Product.

When a Refund is arranged:

  • Refunds include all shipping and associated costs for the Product being returned.
  • No refund will be given to you until the Veil online store has received the Product from you.
  • Refunds will be issued by cheque.

CONTACT
If you have any queries about this site or these terms and conditions, please contact VEIL COVER CREAM on 1800 245 450 or by e-mailing us at info@veilcream.com.au

(October 2012)

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